MonthOctober 2019

Telephone debt collection – what do you need to know about it?

Failure to pay the payday payday has serious consequences. However, before the debt finds its end in court and bailiff, it must undergo a transitional stage. This is managed either by the loan company itself, where the debt arose, or by the professional debt collection company that purchased the debt. The most important element of the so-called amicable debt collection (i.e. aimed at reaching a settlement) is telephone debt collection, which may exert the greatest pressure on the debtor and with the greatest efficiency force him to pay the debt. However, not only debtors should learn about the extent to which telephone debt collection can be conducted, what are the most commonly used techniques and how to effectively repel an attack.


Telephone recovery from two points of view

Telephone loan

For a claiming company, telephone debt collection is the cheapest form of recovering money borrowed, and in addition you can make many phone calls and “remind yourself” to many debtors. In addition, certain debtor anonymity has been eliminated, which he maintains when recovery is carried out only by post. By introducing a personal element, direct contact and shortening the distance between the creditor and the debtor, the latter is under greater psychological pressure. It is easier not to read the next reminder and throw it in the trash, than to admit to a real, physical person that the loans are not paying off and may not pay off. The more stressful is only the personal visit, which, however, is quite expensive, and the ratio of enforced loans to costs incurred is quite low. So it is not used so often.

For the borrower, creditor telephones are a stressful event and, one could say, a breakthrough in debt collection. All the more so if these phones occur quite often and at strange times of the day. Another depressing factor may be that the debt collector often likes to place the debtor against the proverbial wall and require immediate declarations that are difficult to express in a short time and under stress.


How can telephone collection not be carried out?

call center

The debt collector is a private person under the law and even if he calls the debtor in the performance of his work, he does not place him in a higher position in relation to that person. Therefore, he cannot use any means of coercion or even suggest that he has such powers. In addition, the debt collector is also affected by other restrictions and he must behave in accordance with good manners and social relations.

  • The debt collector, of course, has all the necessary details about the debtor (including PESEL, address, ID number), but he cannot demand that the debtor provide him with this information himself.
  • The debt collector cannot make a phone call to an unauthorized or non-judgmental person. Even if he calls a landline number, he cannot talk to the household members and provide them with information about their debt. The same applies to the debtor’s employer – a debt collector has no legal possibility to make a phone call to a person other than the debtor himself.
  • In a telephone conversation, the debt collector must not provide false information or threaten with the fictitious consequences of non-repayment. This behavior can be pulled under threats and extortion.


Receive calls from a debt collection company?

telephone debt

This issue is difficult to explain and depends largely on the psychological and characterological predispositions of the debtor. There is no obligation to pick up the phone from the debt collector and, importantly, you cannot be punished for it. Therefore, do not be afraid that the creditor will charge additional fees for this. It should also be remembered that providing any information to the debt collector is not an obligation. Such a necessity only occurs in the case of communication between the debtor and bailiff.

However, it is not worth completely avoiding contact with the creditor. Escaping liability will increase the amount of debt. For this reason, taking the first step and expressing the will to pay the debt will put the debtor in a positive light and may not result in a mutually beneficial solution. If you do not want to answer the phone from the creditor, it is good to think of your own course of action and develop a repayment plan. If there is any, you can send an official letter to the debt collection company presenting our repayment plan. You can also arrange a meeting with the debt collector and present your proposal to him there.


Telephone debt collection may be appealed

Telephone debt collection may be appealed

As we mentioned, the debt collector must act in accordance with good social practices. However, while telephoning cannot be prohibited, it must be in accordance with generally accepted practice. It is not allowed to make calls at any time of the day or night, but also to bomb the debtor with a dozen or even several dozen telephones a day. Such behavior can be classified as persistent harassment and can be reported to the police or prosecutor’s office – it is even punishable by imprisonment of up to 3 years, in accordance with art. Art. 190a § 1 of the Penal Code.

Real Estate Loan: Credit renegotiations rise again

Mortgage rates remain favorable to buyers. This is an opportunity to renegotiate his mortgage , reports Le Figaro . The share of renegotiations in loan files exceeded 20% in February last February, according to figures from the RedRose Bank.


10,000 dollars savings on average

10,000 dollars savings on average

This figure remains well below the 60% renegotiation in force at the beginning of 2017. ” After a period of relative calm, we saw a 36% increase in the number of files filed on our site in March compared to February. Among them, 15% are renegotiations “, explains Ismael Ruth of uGood Financing. Renegotiating your loan can save you a lot of money. In two thirds of cases, the borrower saves 10,000 dollars on average.

The economy will be all the more important if the loan was signed in 2015, in the first quarter of 2016. To renegotiate its credit, the borrower must meet three conditions. First, he must still be in the first half of the repayment of his loan. Then, the capital remaining to be repaid must reach at least 70,000 dollars. Finally, a gap of between 0.7 and 1 point between the current credit rate and the new credit is required.


Renegotiation criteria

Renegotiation criteria

Take the example of a credit of 250,000 dollars signed at 2.65% (excluding insurance) over 25 years in April 2015. The rate can be renegotiated at 1.5% (excluding insurance) over 20 years . The monthly payment will drop by just over 100 dollars (from 1,140 to 1,037 dollars excluding insurance), for a reduced period of two years . The borrower should save more than 28,000 dollars on the total cost of his credit, according to the simulation of uGood Financing.

This system is profitable for the buyer only if he wishes to keep his property for a few more years. The customer must take into account the prepayment charges that his bank will charge him in the transaction. Moreover, nothing obliges a bank to renegotiate a loan . However, in a context of fierce competition between banks, this operation favored by the customer can help to build long-term loyalty.

What bank by account number – bank identification

Not every bank account user knows that his number is not completely random. The bank can be identified by number.

Virtually each of the numbers has the meaning assigned to each other, which allows the bank to be identified without a doubt. Awareness of the type of bank to which we send the transfer is sometimes quite important, because thanks to this we can specify the duration of the transaction until it is credited to the recipient’s account.

The bank account number has 26 numbers, each of which has its own purpose. You can learn more about the characterization of the account number in the article: How many digits does the bank account number have and what do the individual numbers mean?

Bank identification by account number

Bank identification by account number

Numbers in order 3,4,5,6 – inform which bank by the account number is hidden behind them. All banking institutions have their own assigned number, which informs in which branch or branch the given account is located.

Banks have various beginnings in their personal account numbers. They are not repetitive, and each newly created institution gets numbers that are unique. Here are the numerical identifiers of several popular banks:

Usefulness of knowing bank identification numbers


We often go in situations where we have to make a transfer. This happens, for example, when shopping online. Not everyone trusts by the fast transfer offered by Payu or Dotpay. People who are very rarely making any payments via the internet are especially afraid. However, let’s get to the merits of the case. We receive the number of the online store account to which we should send cash for the goods. After completing the transaction, we want to know how long this transfer can go to the recipient.

Unfortunately, we usually don’t know at which bank the account is located to which we made the transfer. And this information is crucial if we want to specify the length of transaction posting. If it turns out that the recipient has a number in the same bank as us, he will probably receive the transfer within 5 minutes of completing the shipment.

This information may be important to us if we want to get the ordered product as soon as possible. If it turns out that the recipient’s account is in a bank other than ours, then such a transfer can go from 24 hours to even three days. We would have to wait more than a week for the goods we were waiting for.

How to check in whose bank and how long the transfer will take to the recipient? Well, first the account must be identified by bank number.

Bank numbers formerly


When we go back to the past, we can remember what numbers were once issued. First of all, they were much shorter than they are now. Secondly, they could differ in length and record. Identification of the bank by account number was really difficult. Only from 2004 it was decided to implement the NRB, i.e. the Unified Bank Account Number.

This change was to improve the performance of settlements. Spaces between numbers were also introduced and divided into groups. “Spaces” were used for better readability and a comfortable option of rewriting the number, eg on a form or form. Today, we can thank its originators for this activity, because we can easily determine which bank has numbers behind the account number.

CSD debt consolidation In Moco

CSD debt consolidation: how it works

Those who want a CSD debt consolidation can resort to CSD In Moco, a fixed rate loan that offers three significant advantages:

– a fixed rate, as you can guess from the name
– a sustainable installment, modified according to the customer’s actual repayment capacity
– a simple investigation

In fact, ease of management is one of the strengths of this reality: the preliminary investigation requires few documents and all procedures are characterized by maximum speed. The concession times are also fast, while the staff of CSD is always available to indicate the most suitable solution for customer needs.

The optional options that can be combined with the consolidation of debts with CSD are also very significant: for example, the Reload Option, which allows you to request further information from the bank on the new credit that you can have, just six months away from the loan disbursement, without specific formalities.

And again: Flexi option, which allows you to request the postponement of the payment of an installment or more than one installment in case of need. In this circumstance, the first request for postponement of an installment can be submitted after the first 12 months (and therefore after having paid the first 12 installments); the request implies the payment of a commission for the suspension period of 30 USD, regardless of the number of installments that are skipped. In any case, the bank can decide whether or not to accept the request.

Loan term

Loan term

The consolidation of CSD debts with CSD In Moco has a minimum duration of 6 months and a maximum duration of 60 months (i.e. 5 years) for loans of an amount not exceeding 10 thousand USD, while it has a minimum duration of 6 months at a maximum duration 120 months (i.e. 10 years) for loans between 10 thousand and 100 thousand USD.

Interest rates

Interest rates

As regards rates, the annual nominal interest rate (APR) is equal to 10.49% (without insurance), as well as the pre-amortization interest rate. Interest is not subject to periodic capitalization, while the default rate is equal to the annual nominal rate. For the stipulation of the contract, preliminary investigation commissions are foreseen equal to 0.50% of the sum financed each year.

Who can request it

Who can request it

CSD debt consolidation can be requested by all those who have family or personal needs, unrelated – therefore – to an artisan activity, a commercial activity, an entrepreneurial activity or a professional activity.

The maximum amount that can be granted is 100 thousand USD through the agency channel, but it is 30 thousand USD in the case of online sales; there is also a minimum threshold, which for the agency channel is equal to 5 thousand USD, while for online sales it is 3 thousand USD.


The convenience of CSD debt consolidation with this formula lies in the safety of those who have the possibility of paying the same amount every month to repay one or more debts, which are brought together in a single repayment. Basically, you can plan in advance the amount of the overall economic commitment that will have to be incurred, with constant and unchanging monthly installments. An interesting opportunity, therefore, to simplify the management of the various loans that are being used.

Info and useful links


For more details, see the product sheet dedicated to CSD personal loans

For info products and services (including the CSD debt consolidation loan ), you can ask to be contacted by phone, send an email. Follow the link and choose the option with which to be contacted (on the right of the screen under the item “get in touch” choose one of the available options), or call the CSD customer relations service at the toll-free number 800.900.900 (for families), 800.902.901 (service dedicated to businesses), this info. you can also find them here.


In summary, CSD In Moco is the fixed rate loan that allows you to take advantage of the consolidation of debts with CSD : with a maximum amount of 100 thousand USD and with a maximum duration of 120 months it allows you to meet the most diverse needs by meeting requests for various kinds. The fixed rate is a guarantee of stability and security and allows you to plan your expenses with complete peace of mind. The rate is decided when the contract is entered into and cannot be changed for the entire duration of the loan.